
Lots of distributors use Telxon and MSI devices for their customers and sales reps to place orders. These devices work OK and they’re cheap, which makes them appealing to distributors looking to lower their IT investment.
Among the drawbacks of these older devices is the fact that they’re no longer manufactured, which means every Telxon you buy nowadays is refurbished. A lot of them also rely on acoustic coupler technology, which requires a pay phone to send in an order if you’re a sales rep.
When was the last time you used a pay phone? From where you are right now, do you know where the nearest pay phone is?
We hear distributors referring to Telxons as “dumb” all the time. If you had someone who worked for you (an employee, vendor, etc.) and you referred to them as “dumb,” wouldn’t someone ask why you still relied on them? I just talked to a distributor yesterday who was complaining about all the time he and his staff were wasting "babysitting" the Telxons. I thought this was a great analogy.
There are many other ways that Telxons create hassles and slow distributors down. We've condensed it to the top five, please add yours in the comments. Here are…
Five Ways That Telxons and MSIs Cost You Time and Prevent Sales Every Day
1. Customers don’t have up-to-date information on what they’re ordering. They might order discontinued or wrong items. This wastes time when you have to double-check orders. It can lead to empty space on your delivery truck and a “hole” in a customer’s shelf.
2. Telxons have trouble scanning both UPC bar codes and shelf labels. Many distributors need to scan both. Do you?
3. Acoustic modem communications are not reliable and can cause errors and/or incomplete orders.
4. Telxons are not manufactured anymore. New parts are not available. Hardware failure costs you time and money. What’s the total cost of ownership when you add in downtime and maintenance?
5. By failing to promote specials and other hot items at the point of order, distributors who rely on Telxons are missing sales every day. In a competitive marketplace, no one can afford to miss out on business they should be capturing and growing.
Do you use Telxons? What are your Telxon/MSI pet peeves? Please tell us in the comments or visit us
here if you’re looking for a better alternative.
Happy ordering,
The Access Team